Refund Policy

Cancellation

You can cancel a subscription through the billing portal. Cancellation stops the next renewal; access normally continues until the end of the paid billing period.

Refund eligibility

A first paid subscription purchase may be eligible for a refund when both of these conditions are met:

• You request the refund within 12 hours of payment.
• You have used no more than 2 credits from that subscription.

Automatic subscription renewals are not refundable under this policy. These conditions do not limit rights that cannot be waived under applicable law.

Music generation can produce different results from the same prompt. A result that differs from your expectations is not by itself grounds for a refund.

Billing issues and failed generations

Contact us promptly about duplicate or unauthorized charges and provide enough information to locate the transaction. A failed generation does not automatically result in a cash refund; after reviewing a service-side failure, we may restore credits or provide another remedy where supported.

Contact

For questions about this policy, email support@acemusic.io.